Digi People: Meet Patrick, Our Support and Implementations CoordinatorMay 4, 2020
Each month, we sit down with a team member at Digistorm to talk about their life, their career before Digistorm, and what their experience has been since joining the team. Pat has been working at Digistorm for just over two years in the role of Support and Implementations Coordinator, rolling out product updates and helping the broader support team. In this interview, we chat with Pat about his journey to Digistorm, hobbies outside of work, and get the scoop on his top recommended podcasts right now!
Tell us about yourself
Hi, My name is Patrick Labes and I work within the implementation and support team here at Digistorm. My role here is quite diverse, I get to work on new problems every day, working alongside an amazing team. Outside of the office you can usually find me visiting family and friends or working on some side projects at home.
What was your journey to Digistorm?
Prior to Digistorm I was working in retail, but I was building apps on the side. I was working for Woolworths at the time and I built a deli assistance app, which helped to make my job a lot easier. The app I built was designed to help with deli platters that I would make on the weekend. We'd get an order for about 20 platters and we'd a folder that contained ingredients for each platter, so it wasn't super useful to be flicking through that folder all the time. So, I made a simple, 'shopping list' for users to enter their orders and it would generate how many of each items I would need – I tried to sell it but, they wouldn't buy it!
Why did you decide to join Digistorm?
I applied for this role because when I saw the Digistorm products, I just fell in love with them. I really couldn't find any competition for them at the time, and nothing came close to looking as good as they did. After I had my initial interview, I got a taste for the culture and it just pulled me in.
What does a day in the life of Patrick look like?
A day in the life of me would be working on different products, depending on client requests, then helping out the rest of the support team. I’ll do a lot of app and website changes, or fresh Digistorm App and Funnel builds.
What skills make up a good support implementations coordinator?
I would say that you need to have good communication skills, not only with the client but the broader team as well. This ensures that everyone is on the same page about what’s expected and what’s needed to build a good product.
If you could share a piece of advice with a new Digistorm team member, what would it be?
My number one piece of advice that I give to everyone that starts here is ‘don’t be afraid to ask the same questions a hundred times.’ It’s perfectly fine, there’s a lot to learn and we’re happy to teach.
Can you share a Digistorm career highlight?
One of my career highlights would be my the first contribution to the Digistorm App’s base code. It wasn’t necessarily anything special – I think it was just a button – but it was just cool to contribute in a small way.
What’s something that you’re reading, watching, or listening to right now that you’d recommend?
It’s actually a book that I was given by my Secret Santa last year – it’s a great read. It’s called Kitchen Confidential by Anthony Bourdain. I’m not usually a big reader, but this one has kept me going so, I’d definitely recommend it. Other than that, I listen to a lot of podcasts. I’ve been listening to The Tim Ferris Show since it started – I’m a big fan. Hardcore History is also another big love of mine, however, there’s only like, one episode released per year.
What are your hobbies outside of work?
Outside of work, I like to travel. In the last five years, my wife and I have traveled to a different country every year (if not more). On the weekends, I like taking my motorbike out for a ride through the countryside and go for walks along the beach and through the hinterland. I also like working on my side projects – I’m always building something. Right now, I’m building a piece of software called a Gumtree scraper, so that I can be alerted when freebee’s show up straight away.
What’s something that people might be surprised to know about you?
I think something that people would be surprised to know is that I built a house when I was younger. My Dad and I built it together for about six years from when I was about 12 years old – we’re pretty slow builders!
What would you do if you won the lottery tomorrow?
I don’t know what I’d do. I’d like to say that I wouldn’t quit my job, but who knows! I’d definitely like to take a very long vacation, maybe start my own business.
How would people close to you describe you?
I asked my brother earlier, he said ‘intelligent’ – not sure if I’d agree fully there. My wife responded with...I can’t remember. I’d better get this right, otherwise, I’ll be in trouble! My wife describes me as; funny, hardworking, and caring.
To wrap up, can you describe yourself in three emojis?
🏍 😜 ✈️
Are you interested in working with Mark in the Digistorm development team? We're always on the lookout for talented developers in the Gold Coast area. Email your CV to firstname.lastname@example.org — we'd love to meet you!
Want to meet more Digi People? Check out the rest of our series: